All orders will be fulfilled in 24 hours upon receiving. Shipping time may vary depending on parcel companies.
1. Are your products certified gluten free?
Unfortunately no. We use soy sauce for the preparation of our products and therefore our products cannot benefit from the mention gluten-free.
2. Are your products vegan?
Yes. It is important for us to have a low ecological footprint and are very proud to have the vegan label on our products.
3. I am not satisfied with your products. What options are available to me and my situation?
This is quite unintentional on our part. We ask you to complete our Contact form and we will get back to you as soon as possible to get this situation resolved. If the pot is broken, damaged or if the pot opened with the seal on, we will provide you with a 100% refund.
4. How do online orders work?
Thanks to our internet ordering system, it's super easy to order online. Simply select your products as well as the desired quantities and enter your shipping information. The order will be fulfiled within 24 hours upon reception, you will then receive your order as soon as possible.
5. Your products dosen't contain added sugar. What sweet agents do you use then?
Our products are sweetened with sucralose (0.0006 mg / 30 ml), a very popular sweetener in the supplement world. Only a minimal amount of this ingredient is used in the making of our sauces and its caloric intake is practically zero.
6. Is it possible to incorporate your products into a ketogenic diet?
With only 2g of carbohydrates per serving, followers of the famous Keto diet will be perfectly comfortable to include our products through their restricted carbohydrate diet.